Returns, Refunds & Cancellation Policy

Except where otherwise required by applicable law, all Bello mystery box sales are final. We do not accept returns, exchanges, or cancellations and do not provide refunds based on personal preference or dissatisfaction with the mystery-box assortment.

Bello is a mystery-box experience. By purchasing a Bello mystery box, you understand and agree that the exact products included in your box are intentionally not disclosed or selected by you before purchase.

The products shown on our website, advertisements, social media, product photographs, videos, reviews, unboxings, and other marketing materials are examples of products that may be available through Bello and do not guarantee that any particular product, brand, model, color, style, or combination of products will be included in your order, unless expressly stated otherwise on the product page.

Purchasing a Bello mystery box does not entitle the customer to receive any specific product shown or referenced in marketing materials.

Subject to applicable consumer law, returns, exchanges, or refunds will therefore not be provided solely because:

• You do not like, want, or intend to use one or more products received.

• You expected or hoped to receive a particular product.

• A particular product shown in marketing materials was not included.

• Your assortment differs from another customer's assortment.

• You prefer products, brands, colors, styles, or combinations different from those received.

• You are dissatisfied with the randomized or curated selection of otherwise conforming products.

• You change your mind after ordering or receiving your mystery box.

The mystery and variation of the product assortment are fundamental characteristics of the Bello mystery-box experience.

Damaged, Defective, Incorrect, or Incomplete Orders

Our final-sale policy does not limit any rights or remedies that cannot legally be excluded.

If your order arrives with a product that is materially damaged or defective, if you receive the wrong mystery-box tier, or if your order is materially incomplete compared with what was expressly promised for the tier purchased, please contact Bello through our Contact Us page (linked here) within 7 days of delivery.

Please include:

• Your order number;

• A description of the issue; and

• Clear photographs or other reasonable evidence showing the damage, defect, incorrect order, or missing contents.

Bello will review the claim and, where the claim is verified, may provide an appropriate remedy such as replacement of the affected product, replacement of the order, or a refund where required by applicable law.

Do not return any product to Bello unless you have received prior written return authorization.

This section does not cover dissatisfaction arising solely from the randomized assortment of a mystery box.

Lost, Missing, or Undelivered Orders

If tracking indicates that your order has been lost in transit or if your order has not been delivered within the applicable delivery period, please contact Bello through our Contact Us page (linked here).

We will investigate the shipment with the applicable carrier and provide an appropriate resolution based on the circumstances and applicable law.

Bello's final-sale policy does not eliminate any rights a customer may have when an order is not fulfilled or delivered as required by law.

Order Cancellations

Except where required by applicable law, mystery box orders cannot be cancelled once submitted.

Our fulfillment process may begin shortly after checkout, including sourcing, allocating, selecting, and preparing products for your individual order.

Submitting an order therefore constitutes your request for Bello to begin processing your mystery box.

This cancellation policy does not limit any mandatory cancellation, withdrawal, or consumer rights provided by applicable law.

Order Modifications

Need to update your shipping address or request a size change?

Contact Bello through our Contact Us page (linked here) as soon as possible after placing your order.

We will make reasonable efforts to accommodate modification requests before an order has been dispatched, but modifications are not guaranteed once processing has begun.

Once an order has been shipped, we generally cannot change its shipping address, selected tier, size information, or other order details.

EU Right of Withdrawal

For eligible orders sold to consumers in the European Union, mandatory consumer-protection laws may provide a statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods.

Nothing in this policy is intended to waive or restrict an EU consumer right that cannot legally be waived.

Where the statutory right of withdrawal applies, customers must notify Bello within the applicable withdrawal period and return the eligible goods in accordance with applicable law.

Unless Bello is legally required to bear the cost, the customer is responsible for the direct cost of returning goods following an exercise of the statutory right of withdrawal.

Where required by applicable law, Bello will refund the original standard delivery charge. Additional amounts paid for expedited, premium, or upgraded delivery generally will not be refunded beyond the amount required by applicable law.

We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having returned them, whichever occurs first, where permitted by law.

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

Payment Disputes & Chargebacks

If you experience a problem with your order, we encourage you to contact Bello through our Contact Us page (linked here) so that we have an opportunity to investigate and resolve the issue.

A customer's dissatisfaction with the randomized assortment of an otherwise correctly fulfilled mystery box does not, by itself, mean that the product was defective, unauthorized, not received, or materially different from the mystery-box product purchased.

In responding to payment disputes or chargebacks, Bello may provide relevant transaction and fulfillment records to the payment processor, card issuer, bank, or other payment provider, including:

• Order and payment records;

• The product description and mystery-box disclosures presented at the time of purchase;

• Applicable return and refund policies;

• Customer acknowledgements;

• Shipping and tracking information;

• Delivery confirmation;

• Records regarding the contents and fulfillment of the order where available; and

• Relevant communications between Bello and the customer.

Nothing in this section prevents a customer from exercising any dispute, chargeback, or consumer-protection right available under applicable law.

Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or modifies any warranty, guarantee, refund, replacement, withdrawal, cancellation, or other consumer right that cannot lawfully be excluded, restricted, or modified under applicable law.

Where this policy conflicts with a mandatory consumer-protection law applicable to your purchase, that mandatory law will control.