Shipping policy
Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after they are placed. Orders are not processed or shipped on weekends or holidays.
During sales, product launches, holidays, or periods of high order volume, processing times may be longer than usual.
Once your order has shipped, you will receive a confirmation email containing tracking information.
Shipping Rates and Delivery Estimates
Shipping costs are calculated and displayed at checkout unless otherwise stated.
Estimated delivery times are:
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Standard Shipping: [5-12 business days]
Delivery estimates begin after the order has been processed and shipped. Delivery dates are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or other circumstances outside our control.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been placed.
We are not responsible for orders delivered to an incorrectly entered address.
If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges to have the order resent.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please:
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Confirm that the shipping address is correct.
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Check around the delivery location.
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Ask household members or neighbors whether they received it.
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Contact the shipping carrier for additional delivery information.
Please contact us here if you still need assistance.
We are not responsible for packages that are lost or stolen after being marked as delivered. However, we will make reasonable efforts to help customers work with the shipping carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery here.
Include your order number and clear photographs of:
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The damaged product
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The shipping packaging
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The shipping label
We will review the information and determine the appropriate resolution.
International Shipping
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.
These charges are not included in the product price or shipping cost unless expressly stated at checkout. Customers are responsible for understanding and paying any applicable import charges.
Customs processing may delay delivery.
Shipping Restrictions
We currently ship to The United States & Europe.
Certain products may not be eligible for delivery to some locations because of carrier, customs, or legal restrictions.
Multiple Shipments
Orders containing multiple products may be shipped separately. If your order is divided into multiple shipments, you may receive separate tracking numbers and packages at different times.
Preorders and Backorders
Products listed as preorders or backorders will ship according to the estimated shipping date shown on the product page.
If an order contains both in-stock and preorder items, the entire order may be held until all items are available unless otherwise stated.